FAQ TROUBLE WITH THE APPLICATION?

I am having trouble filling out the application. Can someone help me?

Yes.

You can also call us at 1-800-795-5937 if you are having trouble filling out the application during our customer service hours listed on the homepage of the FAQ.

Be sure to ask for someone in the RoommateShop department and we will be happy to help you.

I go to the application but it tells me that I do not have cookies enabled. How do I fix this?

The RoommateShop® online application requires your browser to accept 'cookies' in order to ensure that the information you enter is processed.

You can learn how to enable cookies in your browser here - it takes less than a minute.

Once you have enabled cookies, please go back and begin the application.

After I have entered my login and password, I am directed to a blank page and nothing happens. Why is this happening?

This could mean that you do not have JavaScript enabled on your computer.

In order to view our site properly, you would need to have JavaScript enabled.

Please click here for instructions on how to do this.

Once you have adjusted your settings, please try to log back on.

If you continue to have trouble, please call us at 1-800-795-5937 and ask to speak to a roommate representative during our customer service hours.